Nigeria: CBN refunds N82m lost to ATM error, cyber fraud to bank customers
London, Feb. 23, 2020 (AltAfrica)-Nigeria’s apex bank, the Central Bank of Nigeria, CBN, Katsina state branch has facilitated the refund of N82.04 million to customers of commercial banks in the state in 2019 alone arising from 57 complaints received by the bankers bank.
News Agency of Nigeria reports that the Controller in charge of CBN Katsina branch, Alhaji Dahiru Usman, disclosed this on Saturday while reviewing the achievement of the bank in 2019.
Usman explained that most of the complaints centred on Automated Teller Machine (ATM) dispense errors, wrong transfers, failed transfers, fraud among others.
He said that 49 of the reported cases were resolved while eight were still pending.
“In overall, the total sum of N82.04 million was refunded to the complainers while N1.40million was lost to cyber crimes and e-fraud cases during the period under review.
“We urge commercial banks to intensify efforts in sensitizing their customers in order to curb the menace of cybercrimes,” the controller said.
Usman said that the sensitisation would help in protecting customers and boost their confidence in the financial system